Field techs describe their work in plain conversation. AIGENT MSP logs the time, updates the ticket, and captures every job detail in ConnectWise instantly.
No forms. No menus. No late entries.
The problem
The clock is still running.
And right now, half of them aren't being logged.
Every minute between finishing a job and logging itis a minute working against you.
Field techs are human. When the day gets busy —and it always gets busy — time entries get delayed.Sometimes by hours. Sometimes by days.Sometimes they never get entered at all.
And when that happens, it doesn't just cost you money.It costs you everything downstream.
Missed hours that never get billed.Revenue your company earned and never collected.
Invoices that go out late.Cash flow problems that compound every month.
Leadership chasing compliance.Your best people spending their time on follow-upinstead of growing the business.
Entries logged from memory.Hours, details, and notes reconstructed days later —incomplete, inaccurate, and impossible to defendwhen a client pushes back.
That last one is the one that keeps MSP owners up at night.Because inaccurate time entries don't just affect your books.They create disputes. And disputes damage relationshipsyou spent years building.
There's a better way.
How it works
Jake just finished a two-hour call at RiversideTechnology Group. He opens AIGENT MSP on the wayto his truck.
First week on the job, Jake says:
"Ticket 30008, 2:00 to 3:30 PM Central.Updated the firewall configs and backed upthe configurations in ConnectWise and ourdocument management tool. Go ahead and markthe ticket complete and notify the contact."
Three weeks later, Jake says:
"Ticket 30008, 2:00 to 3:30,firewall configs updated and backed up configs,After Hours Remote, notify contact."
Same result. Half the words.
AIGENT MSP understood both — parsed the ticket,
the time, the work description, the work type,
and the status — and confirmed every detail
before touching anything in ConnectWise.
The more Jake uses it the faster he gets.
That's by design.
AIGENT MSP also handles:
The difference it makes:
Across six jobs a day that's up to 30 minutes
back in your techs' pockets — every single day.
Accurate notes. No memory gaps.
No end-of-day scramble.
Self-healing
ConnectWise doesn't adapt to your team.
Autotask doesn't adapt to your team.
Datto, Kaseya — none of them do.
You configure them. They stay configured.
Your team adapts to the software. Forever.
AIGENT MSP works differently.
It adapts to your team. Every day. Automatically.
No admin required.
Jake tries to log time on a ticket
that's in a status blocking time entry.
In ConnectWise that's a manual detour —
find the ticket, change the status,
log the time, change it back.
AIGENT MSP handles it without being asked.
Detects the block. Changes the status.
Posts the time. Restores it.
Jake never knew there was a problem.
Board statuses updated in ConnectWise?
AIGENT MSP re-syncs automatically.
Work type missing from cache?
Re-fetched before the next request fails.
No errors. No alerts. No support tickets.
It just works.
First time Jake says "after hours remote"
AIGENT MSP asks once:
"Did you mean After Hours Remote Support?"
Jake confirms.
That's the last time anyone at your MSP
ever has to clarify that phrase.
Every tech. Every future request.
Resolved instantly — forever.
No admin intervention.
No terminology mapping.
No retraining sessions.
It asked once. It learned. It moved on.
Not tenant-level learning.
Not team-level learning.
User-level learning.
Jake's AIGENT MSP learns how Jake works —
his vocabulary, his shortcuts,
his preferred boards and work types,
how much context he likes before confirming.
Sarah's AIGENT MSP learns how Sarah works.
Six months from now Jake's experience
feels nothing like a new user's experience.
It feels like a tool that was built for him.
Because by that point — it was.
They build workflows. We build understanding.That's the difference.
What it does
Speak naturally from the job site. AIGENT MSP parses the ticket, time, work description, work type, and status — and posts everything to ConnectWise instantly. Jake's done before he reaches the truck.
Blocked ticket? AIGENT MSP detects it, moves it to an allowed status, posts the time entry, and restores the original status. No manual intervention. No errors. The tech never knew there was a problem.
Create a ticket and log time simultaneously. Look up open tickets and post an update in the same breath. AIGENT MSP figures out the right order and executes everything in sequence — no switching between requests.
Not a sync. Not a batch update. Every action posts directly to ConnectWise in real time and confirms success before telling the tech it's done. If something fails AIGENT MSP tells you — it never silently drops a time entry.
"Create a ticket for Riverside Technology Group. Subject: need to update the distribution group. Assign it to me." Done. Company lookup, board selection, and ticket creation handled conversationally — no ConnectWise navigation required.
Look up open tickets by client. Reassign tickets to teammates. Update statuses. Review time entries against a specific ticket. All in plain conversation without opening ConnectWise.
Tell AIGENT MSP to notify the contact and it handles the manual checkbox requirement in ConnectWise automatically — confirming the contact's identity before sending. One less thing to remember at the end of a long day.
Specify after hours, remote, onsite, or any custom work type your MSP uses. AIGENT MSP applies it correctly every time — and learns your team's shorthand so nobody has to spell it out twice.
Pick up exactly where you left off. App restarts, screen locks, and calls in between don't break the context. Jake's last ticket is still in view when he opens the app at the next job site.
Sign in once with your work account. No separate credentials to manage. No password resets. No session timeouts between jobs.
The math
The average MSP technician loses 10 minutes
of billable time per job site visit.
Not because they're lazy.
Because logging it manually takes longer
than anyone wants to admit.
Six visits a day. Five days a week.
That's 5 hours of unlogged time per tech
every single week.
At $150 to $200 an hour that's not a rounding error.
That's a staffing decision you're making
without knowing you're making it.
Drag to see what AIGENT MSP recovers for your team.
For every $1 you spend on AIGENT MSP, you recover approximately $330 in otherwise-lost billable revenue.
Agreement and QBR angle
But the billable hours are only part of the story.
If your techs are working under agreement
and not logging their time accurately —
you're not just losing revenue.
You're losing your proof of value.
Every hour unlogged is an hour that doesn't appear
in your QBR. Your client doesn't see it.
Your renewal conversation gets harder.
Your agreement looks less valuable than it is.
Accurate time data isn't just a billing tool.
It's the document that justifies your contract
every single quarter.
AIGENT MSP makes sure every hour gets captured —
billable or not — so when you sit across from
your client at the QBR you can show them
exactly what your team delivered.
Not an estimate. Not a best guess.
Every ticket. Every visit. Every minute.
AIGENT MSP doesn't cost money.
It recovers money you're already earning
and currently leaving on the table.
And it gives you the data to prove your value
every single quarter.
The offer
This is a private beta — not a public launch.
We're onboarding exactly ten MSPs. No more.
You get full access to AIGENT MSP at no charge
for the duration of the beta.
No credit card. No contract. No obligation.
What we ask in return is simple:
Use it. Tell us what works.
Tell us what doesn't.
What you need to get started:
That's it. No implementation project.
No status mapping spreadsheet.
No 60-day setup phase.
Your first tech logs their first time entry
the same day you sign up.
PSA availability
Only 10 spots available.