AIGENT MSP
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Privacy Policy

Last updated: November 2026

Steelbrook Labs LLC (“we,” “our,” or “us”) operates AIGENT MSP and the website at aigentmsp.ai. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

Information you provide directly:

  • Name, company name, and email address when you join the waitlist or request early access
  • ConnectWise Manage credentials entered during onboarding (stored with restricted access and sent only to your ConnectWise instance)
  • Support inquiries sent to support@aigentmsp.ai

Information collected automatically:

  • Usage data including features accessed, time spent, and actions taken within the app
  • Device information including device type, operating system, and app version
  • Authentication tokens from Microsoft or Google OAuth sign-in

Information from ConnectWise Manage:

Ticket data, time entries, board configurations, and member records accessed via the ConnectWise REST API on your behalf. This data is used solely to provide the AIGENT MSP service. It is never sold. It is shared only with the processors that run the service, listed in section 5.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the AIGENT MSP service
  • Process time entries, ticket updates, and other actions in ConnectWise Manage on your behalf
  • Respond to support requests
  • Send service-related communications including early access updates and onboarding guidance
  • Analyze usage patterns to improve the product

We do not sell your personal information. We do not use your data for advertising purposes.

3. Data Storage and Security

  • ConnectWise API credentials are stored in our database with access restricted to the service that needs them. Encryption at rest for these credentials is in progress.
  • All data is transmitted over HTTPS
  • Authentication is handled via Microsoft or Google OAuth. We never store your Microsoft or Google passwords
  • We use Supabase (PostgreSQL) for data storage. The service is hosted on providers (Supabase, Railway, Vercel) that publish SOC 2 reports.

4. Data Retention

We retain your account data for as long as your account is active. If you request account deletion we will remove your personal information within 30 days. ConnectWise data is retrieved from your instance when needed. We keep conversation history and short-lived cached lists to run the service; both are deleted with your account.

5. Third-Party Services

AIGENT MSP uses the following third-party services:

  • Anthropic: ticket text and conversation, to run the assistant
  • OpenAI: speech
  • Deepgram: live speech to text
  • Supabase: database and sign-in
  • Microsoft and Google: sign-in with your work account
  • Railway: backend hosting
  • Vercel: website hosting and cookieless analytics
  • Sentry: error reporting
  • Resend: transactional email
  • Expo: app builds and push notifications

6. Children's Privacy

AIGENT MSP is not directed at children under 13. We do not knowingly collect personal information from children under 13.

7. Your Rights

You have the right to:

  • Access the personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Opt out of non-essential communications

Contact: support@aigentmsp.ai

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notice.

9. Contact

Steelbrook Labs LLC
support@aigentmsp.ai
aigentmsp.ai